Subject Matter Expert (Support&Ops;)

Experience: Not Available to Not Available years

Location: Noida, India

Skills: ServiceNow, ITSM, user management, ACLs, reporting, dashboards, analytical skills, ServiceNow Certified System Administrator, ITIL processes, integrations, scripting

Job Summary
The ServiceNow Administrator manages the daily operation, maintenance, and configuration of the ServiceNow platform to ensure reliability, performance, and security.

Key Responsibilities
• Administer and maintain the ServiceNow platform
• Configure users, roles, groups, and access controls
• Perform platform upgrades and apply patches
• Manage incidents, requests, problems, and change processes
• Configure forms, fields, UI policies, notifications, and SLAs
• Monitor system performance and resolve issues




• Maintain CMDB health and data quality
• Create and maintain dashboards, reports, and analytics
• Ensure compliance with security and governance standards
• Provide user support, training, and documentation
Skill Requirements
• Robust knowledge of ServiceNow administration
• Experience with ITSM modules and workflows
• Understanding of user management and ACLs
• Experience with reporting and dashboards
• Strong troubleshooting and analytical skills
• ServiceNow Certified System Administrator (CSA)
• Knowledge of ITIL processes
• Exposure to integrations and basic scripting
Other Requirements
null

📌 Subject Matter Expert (Support&Ops) (Noida)
🏢 HCL Technologies
📍 Noida