Senior Administrator - Network LAN/WAN

Experience: Not Available to Not Available years

Location: Noida, India

Skills: Cisco Meraki, Fortinet, Cato Networks, VeloCloud, Versa, Palo Alto, Forcepoint, SDWAN, WLAN, Cisco, HP, Juniper, ITIL, CCNA, CCDA, Comptia Network+

Job Summary
The Sr Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence within the Data - LAN/WAN domain. This position focuses on troubleshooting, root cause analysis, and implementing solutions to ensure optimal performance and security, ultimately enhancing customer satisfaction and feedback.

Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Lan/Wan Management And Support Operations To Ensure Compliance With Company Policies.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Intricate Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
4. Resolve Complex Service Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Robust Security Posture.

Skill Requirements
Network Implementation Engineers
Responsibilities
• Prepare moderate network designs/schematics to address specific Customer network solution requirements.
• Prepare work orders containing instructions to be used to configure network hardware and software
• Work with Customer technical teams to provide solutions for Customers' internetworking & communications requirements.
• Configure, troubleshoot and manage SDWAN with skills Cisco Meraki/Fortinet/Cato Networks/VeloCloud/ Versa/Palo Alto/Forcepoint equipment in a complex environment.




• Configure and troubleshoot /WAN/(W)LAN/Optimization equipment in a complex environment.
• Remotely support new installs, circuit upgrades and logical changes to network devices
• Automation: Diligent execution of automation tools to improve quality and productivity; development of streamlined processes or new automation techniques
• Participate on engineering services like audits, diagram update/create and process documentation.
• Process work orders to ensure that the changes are reflected to the system.
• Lead or support/participate innovation design projects and implementation of new tools.

Qualifications
• BS or BA in Engineering, Computer Science or IT
• Cisco certification at CCNA level or its equivalent is required; CCDA or equivalent design experience required
• Possess excellent understanding of networking concepts (complex routing, switching and WLAN, security).
• Knowledge of network technologies like SDWAN, VNS, HSRP, STP, BGP, EIGRP, DMVPN, PBR, 4G LTE and other similar WAN/LAN concepts.
• Proven hands-on experience on Cisco, HP and Juniper devices like routers, switches, network accelerators, WLCs, Aps.
• Leverage ITIL processes that specifically include Incident, Change and Problem management.
• Excellent Customer facing skills (oral and written), a passion for Customer satisfaction, and adherence to support service level agreements.
• Accepts responsibility, is self-motivated and accountable for achieving implementation and Customer satisfaction targets.
• Results-oriented, excellent ability to utilize and manage the organization’s resources to achieve goals.
• Robust interpersonal abilities to facilitate extensive interactions across the organization and with multiple Customers.
• Ability to work well in a fast-paced environment with multiple task.

Other Requirements
1. Optional But Valuable: Cisco Certified Network Associate (Ccna)
2. Optional But Valuable: Comptia Network+ Certification

📌 Senior Administrator Network LAN/WAN (Noida)
🏢 HCL Technologies
📍 Noida