Job Description :

Job Role – CRE - Female

Languages - Tamil, Malyalam + English

Job Summary:

The Customer Relations Executive (CRE) is responsible for providing an exceptional customer experience by

assisting clients with inquiries, managing their sales journey, ensuring customer satisfaction, and handling post-

sales activities. The CRE plays a vital role in maintaining customer relationships and supporting the sales team in

achieving showroom targets.

Key Responsibilities:

1)Customer Engagement:

Greet and welcome customers to the showroom, ensuring a positive first impression.

Assist customers in understanding the features and benefits of the vehicles available in the showroom.

Respond to customer inquiries via phone, email, and in-person visits promptly and professionally.

2)Sales Assistance:

Support the sales team by facilitating test drives, providing product brochures, and explaining vehicle

specifications.

Guide customers through the vehicle purchasing process, from initial inquiry to final sale.

Maintain accurate customer records, track customer interactions, and follow up on leads.

3)Customer Relationship Management:

Build and maintain solid relationships with existing and potential customers to foster loyalty.

Handle customer concerns and complaints effectively, ensuring a high level of customer satisfaction.

Conduct post-sales follow-up to ensure the customer is satisfied with their purchase and address any issues.

4)Documentation & Coordination:

Assist customers with the necessary paperwork for vehicle purchases, insurance, registration, and financing.





Coordinate with internal departments to ensure smooth vehicle delivery and timely post-sale services.

Maintain an organized customer database, updating it with new leads and closed sales.

5)Showroom Operations Support:

Ensure the showroom is well-presented, including keeping promotional material updated and maintaining a

clean, welcoming environment.

Coordinate events, such as vehicle launches, promotions, and customer appreciation days.

Assist in showroom reporting, providing updates on customer feedback, sales leads, and market trends.

6)Market and Product Knowledge:

Stay updated on the latest automobile models, features, and industry trends.

Understand the competitive landscape and provide customers with insights on how the showroom’s

offerings compare.

Requirements

Experience: 1+ years of experience in customer relations, preferably in the automobile industry.

Communication Skills: Excellent verbal and written communication skills with a customer-first attitude.

Interpersonal Skills: Strong interpersonal skills to build rapport and handle customer concerns effectively.

Tech-Savvy: Proficiency in using CRM systems, Microsoft Office, and other relevant software.

Time Management: Ability to manage multiple customers and inquiries efficiently.

Sales Orientation: Understanding of basic sales processes and customer management.

Preferred Qualifications:

Prior experience in a premium automobile showroom.

Ability to work in a fast-paced and dynamic environment.

Knowledge of automotive technology, vehicle financing, and insurance processes.

Required Skills & Qualifications:

Education: Bachelor’s degree in Business, Marketing, or a related field is preferred

Benefits

salary 25k-28k in hand

PF+Incentives

📌 Customer Relationship Executive for EV Bike Store- Bangalore (Bengaluru)
🏢 2COMs
📍 Bengaluru