Company Name: VARITE India Private Limited

About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:

- An experienced Knowledge Manager to establish, govern, and continuously improve the organization's Knowledge Management (KM) framework.
- The role will be responsible for driving knowledge creation, capture, reuse, and distribution across teams to improve operational efficiency, reduce resolution time, enhance employee experience, and support continuous improvement initiatives.
- Experience: 6–8 years of experience in Knowledge Management, Process Excellence, IT Operations, and Service Management.

Essential Job Functions:
- Define and implement Knowledge Management strategies, processes, and governance models.
- Establish standards, templates, and controls for knowledge creation, approval, review, and archival.
- Ensure compliance with organizational and audit requirements.
- Oversee the end-to-end lifecycle of knowledge articles, SOPs, work instructions, FAQs, and playbooks.
- Ensure knowledge content remains current, accurate, and relevant through periodic reviews.
- Drive knowledge base optimization and retirement of obsolete content.
- Collaborate with Incident, Problem, Change, Service Request,



and other relevant teams to identify knowledge gaps.
- Promote Shift-Left initiatives to improve self-service adoption and reduce support effort.
- Utilize KM metrics to improve service quality and operational efficiency.
- Partner with business units, SMEs, process owners, and delivery teams to capture critical knowledge.
- Facilitate knowledge-sharing sessions, communities of practice, and learning forums.
- Develop and maintain KM dashboards and KPI reports.
- Analyze usage trends, search effectiveness, article quality, and reuse metrics.
- Present insights and improvement recommendations to leadership.
- Implement best practices in KM tools and technologies.
- Explore AI and automation opportunities for content generation, search optimization, and knowledge discovery.
- Lead KM improvement projects and process transformation initiatives.

Qualifications:
Skills

- 6–8 years of experience in Knowledge Management, Process Excellence, IT Operations, and Service Management.
- Knowledge Management strategies and governance.
- Knowledge article lifecycle management.
- SOP, work instruction, FAQ, and playbook management.
- Knowledge base optimization.
- Shift-Left methodology.
- KM metrics and operational efficiency.
- KM dashboards and KPI reporting.




- Usage trend and article quality analysis.
- AI and automation for knowledge management.
- Process transformation initiatives.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit

Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Prospect Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Knowledge Management (Noida)
🏢 VARITE
📍 Noida