Job Description

- Oversee the daily operations of the laundry department, ensuring productive processing of all guest and operational linens
- Supervise, train, and manage laundry staff, fostering a culture of excellence and continuous improvement
- Maintain the highest standards of cleanliness, quality, and presentation for all linens and garments
- Implement and enforce strict quality control procedures to ensure compliance with hotel standards and guest expectations
- Manage inventory levels of linens, uniforms, and cleaning supplies, ensuring adequate stock whilst minimising waste
- Coordinate with housekeeping and other departments to ensure timely delivery and collection of laundry items
- Monitor and maintain all laundry equipment, arranging for regular servicing and repairs to prevent operational disruptions
- Develop and manage departmental budgets, controlling costs whilst maintaining service quality
- Ensure compliance with health,



safety, and environmental regulations, including proper handling of chemicals and waste disposal
- Create and optimise work schedules to meet departmental demands and operational requirements
- Conduct regular staff appraisals and performance reviews, identifying training needs and development opportunities
- Prepare detailed reports on departmental performance, including productivity metrics and cost analysis
- Liaise with external laundry service providers when required, ensuring service level agreements are met
- Implement sustainable practices and eco-friendly initiatives within the laundry operations
- Address guest complaints related to laundry services promptly and professionally, ensuring resolution and satisfaction

📌 Laundry Manager - Fairmont Agra
🏢 FAIRMONT
📍 Agra