Job Description

- Provide frontline PC and server troubleshooting and resolve IT issues for end users in a timely manner
- Modify configurations, utilities, and software default settings to optimize system performance
- Support and administer Windows Servers, ensuring stability and reliability across the infrastructure
- Backup and optimize databases to maintain data integrity and system efficiency
- Perform regular system health checks and capacity studies to ensure optimum performance of servers and network infrastructure
- Provide in-house guest IT-related troubleshooting and technical support
- Install, test, and configure recent workstations, peripheral equipment, and software; assist with PC setup, IT system configuration, and access provisioning for onboarding of new users
- Monitor and maintain IT security protocols, access controls, and user permissions to protect company data and systems
- Document IT issues, resolutions, and maintain a comprehensive knowledge base for reference and continuous improvement
- Coordinate with external vendors and manage IT service contracts to ensure quality support and cost-effectiveness

📌 IT Executive (Agra)
🏢 AccorHotel
📍 Agra