Greetings from Maneva!

Job Description

Job Title - ServiceNow Developer - ITSM & ITOM (Discovery, CMDB, Service Mapping)

Location - PAN India

Experience - 7 - 10 years

Notice - Immediate to 30 days

Requirements:

Role Summary

- We are seeking a highly skilled ServiceNow Developer with strong expertise in ITSM and ITOM modules including Discovery, CMDB, and Service Mapping.
- The role involves designing and implementing end-to-end service management and operations solutions, ensuring visibility, reliability, and automation across enterprise IT infrastructure.
- The candidate will play a key role in CMDB governance, service mapping, and integration of monitoring tools for proactive operations.

Key Responsibilities

- Design and develop ITSM modules (Incident, Problem, Change, Request, Service Catalog)
- Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping
- Configure and maintain Discovery schedules, probes, sensors, and patterns
- Develop and maintain CMDB data model, relationships, and governance policies
- Implement Service Mapping (top-down and tag-based approaches)
- Integrate monitoring/event tools with ServiceNow (Event Management)
- Develop automation using Flow Designer and Integration Hub
- Customize workflows, UI policies, and business rules
- Perform data reconciliation and CMDB health improvements
- Support testing, upgrades, and production issues
- Collaborate with architects, stakeholders, and infrastructure teams

Required Skills & Qualifications





- Strong experience in ITSM development
- Hands-on expertise in ITOM (Discovery, CMDB, Service Mapping)
- Solid understanding of CMDB data model and CSDM framework
- Experience in configuring probes, sensors, and discovery patterns
- Proficiency in JavaScript, Glide APIs, Flow Designer
- Experience with REST/SOAP integrations and MID Server
- Knowledge of ITIL processes and service lifecycle

Preferred Skills

- Experience with Event Management and AIOps
- Exposure to cloud discovery (AWS, Azure, GCP)
- Knowledge of Performance Analytics and dashboards
- DevOps and CI/CD integration experience
- Understanding of infrastructure monitoring tools (Dynatrace, SolarWinds, etc.)

Certifications

- ServiceNow Certified System Administrator (CSA) - Mandatory
- Certified Implementation Specialist - ITSM - Preferred
- Certified Implementation Specialist - ITOM - Mandatory
- ServiceNow Certified Application Developer (CAD) - Good to have

Prerequisites

- Bachelor’s degree in Computer Science / IT or related field
- 5-8 years of ServiceNow development experience
- Minimum 3+ years of ITOM (Discovery/CMDB/Service Mapping) experience
- Strong understanding of enterprise IT infrastructure
- Experience working in Agile environments.

Soft Skills

- Strong analytical and skills
- Excellent communication and stakeholder management
- Ability to work in cross-functional teams
- Proactive and solution-oriented mindset.

If you are excited to grab this opportunity, please apply directly or share your CV at and

📌 ServiceNow Developer – ITSM & ITOM (Discovery, CMDB, Service Mapping) (India)
🏢 Maneva Consulting
📍 India