The Banking Officer – Current Account is responsible for acquiring new current account customers, deepening relationships with existing clients, and driving CASA (Current Account Savings Account) growth. The role involves fieldwork, cross-selling of banking products, and ensuring high levels of customer service.
Key Responsibilities:
- Acquisition:
- Acquire new-to-bank current account customers through direct sourcing, referrals, and channel partnerships.
- Focus on self-employed professionals, small businesses, traders, and corporates for account acquisition.
- Relationship Management:
- Maintain and grow relationships with existing current account holders.
- Identify cross-sell opportunities for products such as term deposits, payment solutions, merchant services, and loans.
- Sales Target Achievement:
- Meet monthly and quarterly targets for account acquisition, balance build-up,
and cross-sell.
- Drive higher product penetration per customer.
- Compliance & KYC:
- Ensure complete and error-free documentation and compliance with KYC norms.
- Adhere to internal processes and regulatory guidelines.
- Customer Service:
- Resolve customer queries and complaints in a timely and effective manner.
- Ensure excellent customer experience through proactive engagement.
Key Skills & Competencies:
- Strong communication and interpersonal skills
- Sales-driven with a target-oriented mindset
- Valuable knowledge of current account features and banking processes
- Ability to network and build client relationships
- Familiarity with KYC, compliance, and regulatory requirements
Qualifications & Experience:
- Graduate/Postgraduate in any discipline
- 1–3 years of experience in banking sales, preferably in CASA or current accounts
- Freshers with strong sales aptitude may also be considered
📌 IDFC First Bank / BO-CA / Delhi ( Okhla)
🏢 Acura Solution
📍 Delhi
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