Job Type: Full time

msTeam & People ManagementLead, mentor, and develop team managers, project leads, and offshore delivery teamsOwn workforce planning, resource allocation, and capacity managementDrive performance improvement, employee engagement, and succession planningStakeholder & Client ManagementAct as the primary offshore operations contact for onshore stakeholders and leadershipLead governance meetings and present delivery performance, risks, and improvement plansManage escalations end-to-end with timely resolution and clear communicationQuality, Governance & Continuous ImprovementBuild dashboards and reporting mechanisms to track delivery performanceDrive process standardization, root-cause analysis, and corrective actionsIdentify automation opportunities to improve productivityEnsure compliance with organizational, security, and quality standardsReportingOwn daily, weekly, and monthly operational reporting on SLA adherence, delivery timelines, quality, utilization, and risksRequired Experience12–16 years of overall experience in IT Operations, Delivery Management, Service Delivery, or Technology Delivery6–8 years in a managerial or delivery leadership role,



specifically managing offshore teams reporting into onshore/global stakeholdersProven track record managing multiple projects/workstreams with governance and KPI accountabilityExperience handling delivery risks, escalations, and stakeholder expectationsBackground in software development, technology services, or insurance technologyRequired SkillsOffshore Delivery Management - Operations Management - SLA Management - Delivery Governance - Team Leadership - Resource & Capacity Planning - Stakeholder Management - Risk & Escalation Management - KPI Management - Process Improvement - Management ReportingPreferred SkillsInsurance/InsurTech domain experienceExperience with global or Middle East-based stakeholdersAgile, Scrum, SDLC knowledgeJira, Azure DevOps, Confluence, or MS ProjectITIL, Lean, Six Sigma, or PMP certificationEducationBachelor's degree in Engineering, Computer Science, IT, or Business Administration. MBA or relevant certifications (PMP, ITIL, Agile, Scrum, Lean, Six Sigma) preferred.Location: Chennai | Work Mode: Work from Office | Type: Full-Time

📌 Operations Project Manager (India)
🏢 Anoud Technologies
📍 India