Job Description

Project Role: Enterprise Solution Architect

Project Role Description: Lead the development of complex solutions across multi-tower and/or multi- service transformational opportunities. Architect end-to-end integrated solutions leveraging the best mix of offerings, assets, and capabilities to maximize value for the client and Accenture.

Ensure alignment of solution to client's organization goals.

Must have skills: Service Now

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification: 15 years full time education

Summary:

As an Enterprise Solution Architect, We are seeking an experienced Service Now Architect specializing in the Service Level Objectives (SLO) module within the Service Now platform. The ideal candidate will lead architecture design, implementation, optimization, and governance of SLO frameworks to ensure measurable service performance, reliability, and business alignment.

This role requires deep expertise in ITSM, CSM, SLO/SLI/SLA frameworks, platform architecture, integrations, and enterprise-scale implementations.

Roles & Responsibilities:

Architecture & Design

Lead end-to-end architecture for SLO implementation within Service Now.

Design scalable and high-performance SLO frameworks aligned with business objectives.

Define SLI (Service Level Indicators), SLO targets, and error budgets.

Establish best practices and governance models for service performance tracking.

Implementation & Configuration

Configure and customize SLO-related capabilities in Service Now.

Develop workflows, dashboards, KPIs, and reporting mechanisms.





Integrate SLO tracking with ITSM, Incident, Problem, Change, and CMDB modules.

Ensure alignment with SLA/OLA structures.

Integration & Automation

Architect integrations with monitoring tools (e.g., APM, observability platforms).

Design automated alerting and performance threshold mechanisms.

Work with Dev Ops and Site Reliability Engineering (SRE) teams for operationalization.

Leadership & Stakeholder Engagement

Collaborate with business stakeholders to define measurable service objectives.

Provide technical leadership to development teams.

Conduct architecture reviews and ensure compliance with enterprise standards.

Mentor Service Now developers and administrators.

Governance & Optimization

Implement continuous improvement processes for service reliability.

Conduct health checks and performance tuning.

Ensure platform scalability, security, and compliance standards are met.

Professional & Technical Skills:

Bachelor s or Master s degree in Computer Science, IT, or related field.

8+ years of IT experience 5+ years in Service Now architecture.

Strong expertise in:

- Service Now ITSM
- SLO/SLI/SLA design principles
- CMDB and CSDM frameworks
- Service Now scripting (Java Script, Glide APIs)
- REST/SOAP integrations

Experience with enterprise-scale implementations.

Strong understanding of ITIL practices.

Additional Information:

Enterprise Architecture & Solution Design

IT Service Management (ITSM)

Service Reliability Engineering (SRE) principles

Data modeling & performance analytics

Solid analytical and problem-solving skills

Excellent communication & stakeholder management

📌 Enterprise Solution Architect (Pune)
🏢 Accenture
📍 Pune