Working Hours: Monday to Saturday, 9:00 AM - 6:00 PM

Job Responsibilities

As a Customer Support & Order Verification Executive, you will be responsible for handling customer communication after orders are placed on our Shopify website.

Your responsibilities include:

* Verify customer orders received through Shopify.

* Contact customers via WhatsApp or phone to confirm their delivery address before dispatch.

* Ask customers to verify whether the shipping address entered on the website is correct.

* Update the address in the system if the customer requests any changes.

* Coordinate with the dispatch team to ensure orders are shipped to the correct address.

* Handle customer queries related to orders, shipping, delivery, warranty, returns, and after-sales support.

* Respond to customer messages professionally and promptly.

* Maintain accurate records of customer conversations and order updates.

Requirements

* Good communication skills in Hindi and basic English.





* Comfortable using WhatsApp, Shopify, and basic computer applications.

* Ability to communicate politely and solve customer queries.

* Robust attention to detail to avoid address and shipping errors.

* Responsible, organized, and able to work independently from home.

Preferred Skills

* Previous experience in customer support or e-commerce is an advantage.

* Experience with Shopify, WhatsApp Business, or order management is preferred but not mandatory.

- Experience

0 - 2 Years

- No. of Openings

1

- Education

12th Pass

- Role

Customer Support Executive

- Industry Type

Other

- Gender

Female

- Age Limit

18 - 27 Yrs.

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Benefits include

Annual Bonus

- Face Interview Location

Ajabpur Dehradun

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