Job Description

We're looking for a proactive and detail-oriented Executive – Operations to join our cancer care center. In this role, you'll be the backbone of our daily operations — coordinating across clinical and non-clinical teams to ensure smooth patient care, operational efficiency, and an excellent patient experience.

Role Summary You'll be responsible for the smooth day-to-day functioning of the center — managing patient flow, monitoring operational processes, ensuring service quality, maintaining records, resolving daily issues, and driving initiatives that improve efficiency and patient satisfaction.

Key Responsibilities
Daily Operations Management

Ensure smooth functioning of OPD, chemotherapy, immunotherapy, targeted therapy, pharmacy, diagnostics, and billing; coordinate across doctors, nursing, pharmacy, and reception; ensure SOP adherence.
Patient Flow Management

Monitor patient movement, reduce waiting times, coordinate scheduling and treatment planning, and ensure timely admissions/discharges.
Department Coordination





Act as the single point of contact between departments; resolve issues in real time; liaise with vendors as needed.
Patient Service Excellence

Address patient concerns promptly, support complaint resolution, and champion a courteous, qualified patient experience.
Prescription & Revenue Support

Coordinate with pharmacy/clinical teams to improve prescription-to-order conversion, follow up on pending prescriptions, and support pharmacy revenue initiatives.
MIS & Reporting

Maintain daily/weekly/monthly MIS, track operational KPIs, and report on patient volumes and departmental performance.
Process Improvement

Identify bottlenecks, recommend workflow improvements, and support quality/process initiatives.

Skills Required
Technical: MS Excel, Google Sheets, MS Office, HIS knowledge (preferred), MIS reporting
Soft Skills: Communication, coordination, problem-solving, time management, teamwork, multitasking

Qualifications
Graduate in any discipline (MBA in Hospital Administration/Operations preferred)
2–5 years of experience in hospital operations, healthcare, or clinic management

📌 Operations Executive Gurugram
🏢 Oncare
📍 Gurugram