12–18 years in QA/Testing, with 5–6+ years in delivery leadership, managing multi-account portfolios and testing engagements within BFS (Banking & Financial Services) domain.

Role & Responsibilities
Own end-to-end QE portfolio delivery for BFS accounts; act as the escalation point for quality and delivery issues.
Drive account growth and expansion through proposals, RFPs, estimations, and AI for QE service adoption within BFS clients.
Ensure high CSAT via robust stakeholder management and impactful demos.
Establish delivery governance across accounts (KPIs, risks, compliance, regulatory considerations, reviews).
Lead test improvement initiatives across coverage, efficiency, and quality metrics.
Drive adoption of AI-led QE, automation-first, and CI/CD practices across Agile/Dev Ops/Dev SecOps.
Provide expertise across testing methodologies (integration, system, UAT, Regression, automation) with BFSI domain context.
Mentor and guide QE associates, driving talent upskilling and capability building.
Balance technical leadership and people management to deliver consistent, high-quality outcomes.

📌 Delivery Manager Banking Mumbai
🏢 Zensar Technologies
📍 Mumbai