Account Manager | Pineswift Technologies Company Description Pineswift Technologies is a Digital Product Engineering company that focuses on Digital Innovation and Excellence. Specializing in crafting transformative solutions, we propel businesses into the future through cutting-edge technology. Our commitment to innovation drives us to deliver tailored solutions that exceed our clients' expectations.
Job Summary We are seeking a dynamic and experienced Account Manager to oversee and manage multiple client accounts, ensuring seamless service delivery and strong client relationships. The ideal candidate will be responsible for end-to-end account management, revenue tracking, and stakeholder engagement while providing excellent support to both clients and employees.
Proven experience in account management within IT or service-based industries.
Solid understanding of KYC processes, revenue management & client operations.
Excellent communication, negotiation, and relationship-building skills.
Ability to manage multiple accounts and deliver results in a rapid-paced setting.
Experience in stakeholder management and employee engagement.
Experience in managing large enterprise clients.
Proficiency in project management tools and MS Office Suite.
Key Responsibilities
Account Management: Manage client relationships, understand business needs, and ensure client satisfaction.
Farming & Growth: Drive growth by maintaining and expanding existing accounts, increasing revenue, and enhancing client engagement year over year
KYC & Documentation: Handle all client onboarding formalities, including KYC documentation and compliance.
Revenue Management: Monitor rate cards, track revenue, and manage profitability for assigned accounts.
Stakeholder Management: Build and maintain solid relationships with client stakeholders and internal teams.
Employee Engagement: Address employee concerns, provide support, and ensure a positive work environment.
Recruitment Coordination: Collaborate with the recruitment team to fulfill client resource requirements.
Timesheet Management: Ensure accurate timesheet submissions and approvals.
Invoicing & Payments: Manage invoicing, follow up on payments, and handle collections.