Client Relationship Management
Act as the primary contact for assigned clients, ensuring excellent communication and understanding of their needs.
Build and maintain solid, long-lasting client relationships.
Regularly update clients on project progress, deliverables, and challenges.

Project Coordination
Collaborate with internal teams (design, development, and marketing) to ensure timely and successful project delivery.
Oversee project timelines, budgets, and deliverables to ensure they align with client expectations.
Proactively identify and resolve project issues, providing solutions to keep clients satisfied.

Sales and Upselling
Identify opportunities to upsell additional services or solutions to existing clients.
Work closely with the sales team to onboard current clients and ensure a smooth transition.

Performance Monitoring and Reporting
Track project KPIs and ensure goals are met.
Provide detailed reports on project progress, client satisfaction, and financial metrics.

Strategic Planning
Develop and execute account strategies to retain and grow client accounts.




Participate in strategic discussions to align client goals with SimplSo’s offerings.

Requirements

Education: Bachelor’s degree in Business Administration, Marketing, or a related field.

Experience:
Skilled in account management, client servicing, or a related role in an eCommerce or digital agency.
Strong understanding of Shopify, eCommerce, and headless commerce solutions is a plus.

Skills:
Excellent communication, negotiation, and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in project management tools (e.g., Asana, Trello) and CRM software.
Analytical mindset with the ability to interpret data and provide actionable insights.

Benefits
Competitive salary with quarterly incentive-based growth opportunities.
Full time role with a 5-day working week.
No contractual bonds, providing freedom and flexibility.
Opportunity to work in a fast-paced startup environment, enabling rapid professional growth.
Be part of a vibrant team that values creativity and innovation.

📌 Account Manager Ahmedabad (India)
🏢 SimplSo
📍 India