Role & responsibilities
Monitor and ensure registrations are done within TAT time and avoid crowding of people
Counsel patients for doubts and information about specialties/doctors
Managing crowd effectively and guiding them from time to time
To ensure that consultants are available as per OPD timings and appointment patients.
To have prior information about consultant leaves
To ensure op coordinators inform consultants about appointment patients without delay
Manage appointment patients with alternate solutions (reschedule in case of non availability of consultants)
Coordinate with Call center for appointments
To receive patient with care and provide information about Consultant's availability, appointment time etc.
To ensure proper registration process/corrections for current patients & enter the same in the system correctly.
To divert the patient to another available Consultant in case of non-availability/delays of the concerned consultant and managing patients accordingly
To send the patient to ER and arrange for a consultant on priority basis if the patient's condition is critical.
To ensure OP coordinators escort the patient to Diagnostics for investigations.
Addressing queries & Solving problems of patients within least time and ensuring zero complaints
To ensure all records / documentation /MIS is maintained in OPD
To impart on the job trainings to the Coordinators / Executives
To monitor cleanliness and decorum in consultants rooms and OP patient areas
Preferred candidate profile
Presentable, Courteous, Proactive, Valuable Communication skills, Team Player, Multi-tasking abilities
Candidate from Healthcare / Diagnostics with relevant experience.