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Candidate should have min 5 yrs Exp in Inbound/ Outbound Customer support operations - Voice from BPO Background.
Should have knowledge about Dialer/ APR reports/ Shrinkage control.
Experience in Inbound Call center management is required.
Proficient in MS Office and call center equipment/software programs.
Candidate Profile :
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses.
Hire, coach and provide training to personnel to maintain high customer service standards.
Prepare & share reports to Client & Top management.
Should be well aware of Inbound call centre KPIs.
Capacity to handle multiple processes and effective client management.
Immediate Joiners preferred
📌 Assistant Manager Inbound Chennai (India)
🏢 Imarque Solutions
📍 India
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