Position Summary The Assistant Manager supports the Hotel Manager in the day-to-day operations of the hotel and ensures smooth functioning of all departments including Front Office, Housekeeping, Food & Beverage, and Maintenance. The role focuses on guest satisfaction, staff supervision, operational efficiency, and maintaining hotel standards.

Key Responsibilities
Assist in managing daily hotel operations and departmental activities.
Supervise staff attendance, grooming, discipline, and work performance.
Ensure excellent guest service and handle guest complaints professionally.
Coordinate with Front Office, Housekeeping, Kitchen, F&B; Service, and Maintenance departments.
Monitor room status, cleanliness, and service quality standards.
Support recruitment, induction, training, and performance monitoring of employees.
Prepare daily operational reports and assist in maintaining records.
Ensure compliance with hotel policies, safety procedures, hygiene standards, and statutory requirements.
Assist in inventory control, purchasing coordination, and cost control measures.
Support sales and marketing activities and promote hotel services to guests.




Handle emergencies and operational issues in the absence of the Hotel Manager.

Qualifications
Bachelor’s degree in Hotel Management, Hospitality, Business Administration, or related field preferred.
Minimum 2–5 years experience in hotel operations or hospitality management.
Positive knowledge of hotel operational procedures and guest service standards.
Proficiency in basic computer applications and hotel management systems.

Skills Required
Leadership and team management.
Communication and interpersonal skills.
Problem-solving and decision-making ability.
Customer service orientation.
Time management and organizational skills.
Ability to work in shifts and under pressure.

Reporting To Hotel Manager / General Manager

Working Conditions
Full time position.
Rotational shifts, including weekends and holidays as required by hotel operations.

Salary Best salary package as per experience and company standards.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits
Adaptable schedule
Food provided
Leave encashment
Provident Fund

Work Location: In person

📌 Assistant Manager Kozhikode
🏢 Kovilakam Residency (P)Ltd
📍 Kozhikode