About OnGrid OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 1 billion+ verification transactions across 4000+ happy clients .
At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 300+ full time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.
Roles & Responsibilities
Building long-term relationships with key clients
Build relationships with key employees among customers i.e. account mapping
Addressing customer concerns and complaints with a proper resolution
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find recent ways to retain customers
Set sales and revenue targets and work diligently to meet them
Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to address customers’ needs
Requirements
Preferred experience as a Client Operations Manager or Relationship Manager of 3 years or more
Excellent communication
Proven track record of meeting and exceeding targets
Background verification industry knowledge is a plus
Experience in tracking relevant KPIs (e.g. customer satisfaction, client retention)
Proficient in MS Office, Google Sheets with working knowledge of CRM platform
Problem-solving aptitude and ability to work well with a team