Key Responsibilities:

Develop and execute a post-purchase customer journey strategy:
Empathizing We start from our customer (and their pain points) and work towards solutions that address their needs.
Planning Gain a deep understanding of customer problems, Omnichannel, order management system, Supply chain, and technology to then synthesize into a product strategy that improves customer experience, reduces cost, and brings efficiency into business.
Responsible for the product conceptualization, definition, planning, and execution throughout the product life cycle, including gathering and prioritizing product and customer requirements.
Collaborating Collaborating with cross-functional teams (Engineering, Design, QA, etc.) to deliver products on time.
Analyzing and Iterating Analyzing product usage data and customer feedback to improve the customer experience and satisfaction continuously.




Innovating Staying up-to-date with industry trends and best practices to ensure products remain competitive in the market.

Skills Experience:
B.E + MBA (optional)
Added plus if you have been a hands-on developer/Tester
Knowledge of e-commerce, omnichannel, retail technologies, and order management systems added advantage
Proven track record of delivering successful products in a rapid-paced workplace
Robust analytical and problem-solving skills
oral communication and collaboration skills
Ability to prioritize and manage multiple projects simultaneously
Knowledge of customer experience best practices and methodologies
Understanding of user research and data analysis techniques.

📌 Associate Product Manager Chennai (India)
🏢 Caratlane
📍 India