Description
Candidate should have the ability to perform in a dynamically changing workplace
Should have prior working experience in ServiceNow tool
Very robust and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members
Ability to work under pressure and handle crunched timelines
Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work
Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high performance teams and interface with all levels of the organization.
Must be available for shift timings between 2PM to 11PM
Responsibilities
The ServiceNow GDN Assistant Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond
Ideal candidate should have valuable design knowledge and be willing to research current solutions based on the requirements
Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform.
Always follow best development practices during implementation.
Support other developers in their work to integrate existing systems with Service Now
Support business process owners in configuring the platform
Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application.
Should be proficient to provide functional and Technical insight
Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be an added advantage
Exposure to ITIL Framework, IT Management Tools
Strong verbal communication skills and ability to Establish a rapport with clients and colleagues
Solid organizational and analytical skills
Exceptional Interpersonal Skills & Ability to work Independently and with a team
Ability to flexible to stretch and learn new Technologies/process whenever necessary
Must be available for shift timings between 2PM to 11PM