Assistant Manager / Team Lead – KYC Fraud & Dispute Process

Location: Infopark, Kochi

Salary: ₹6 LPA – ₹8 LPA

Minimum 5+ years of total experience in KYC - Fraud & Dispute

Minimum 1 year of experience in team handling is mandatory.

Shift:NIGHT- 6:00 PM to 3:00 AM

Working Days: 5 days working

Responsibilities
Manage and lead a team handling KYC, fraud, and dispute-related processes.
Monitor team productivity, quality, attendance, and overall performance.
Handle escalations and ensure timely resolution of process-related issues.
Ensure compliance with process guidelines, client requirements, and internal policies.
Conduct regular team huddles, performance reviews, coaching, and feedback sessions.
Track process metrics and prepare daily, weekly, and monthly reports.
Support process improvement initiatives to improve efficiency and accuracy.




Coordinate with internal teams and stakeholders for smooth process operations.
Maintain high standards of documentation, compliance, and data accuracy.

Requirements
Minimum 5+ years of total experience in KYC - Fraud & Dispute
Minimum 1 year of experience in team handling is mandatory.
Robust knowledge of KYC, fraud investigation, dispute management, or compliance process.
Excellent verbal and written communication skills in English.
Solid leadership, people management, and problem-solving skills.
Ability to work in night shift from 6:00 PM to 3:00 AM.
Candidate should be comfortable working from Infopark, Kakkanad.

Perks
Commuter assistance
Health insurance
Paid time off

📌 Assistant Manager / Team Lead – Kyc Fraud & Dispute Ernakulam
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