Designation: Client Care Associate

Organization: Advanced Veterinary Care Foundation

Location: Mahalaxmi, Mumbai

Employment type: Permanent/Full time

Reporting to: Floor Supervisor

As a Client Care Associate in a facility with 24*7 operations, this role will play a crucial role in providing seamless service delivery to all customers and pets along with facilitating customer appointments and record management. He/she will work in a quick-paced environment, handling customer queries, front desk administration and billing activities.

Duties & Responsibilities
Manage the entire Customer care experience.
Greet customers with an empathetic and cordial demeanour.
Record customer and pet data efficiently, along with updating medical records.
Assist in new Pet registration process.
Attending phone calls & email queries related to hospital services courteously and promptly.
Direct calls and visitors to the appropriate staffmembers within the hospital.
Schedule patient appointments accurately, ensuring proper documentation and

communication with relevant departments.
Provide all assistance required by customers with the admissions and check-out process.
Address pet concerns and complaints professionally and escalate issues to the appropriate

personnel when necessary.




Maintain a calm and empathetic attitude when dealing with difficult situations.
Effective process adherence to billing activities
Daily collection tally and handover to finance.
To effectively utilise Hospital Information System, EPABX system and other software

provided.
Monitor the front desk area and ensure a secure and safe environment for customers, pets,

visitors, and staff.
Follow security protocols and procedures in case of emergencies.
Collaborate with other members of the veterinary team, including veterinarians, nurses and

support staff, to deliver comprehensive patient care. Qualifications & Skills
Minimum Qualifications:- Graduation
Experience:- Min 3 years experience; preferably with 1 year or more, of service industry /

Healthcare experience.
Communication Skills: Proficiency in English and Hindi or Marathi
Computer Skills: Proficiency in using computer systems and electronic health records.
Teams Player: Work collaboratively within a team’s environment to achieve the best

possible outcomes for patients.
Knowledge of medical terminology is a plus.
Compassionate and Caring: Display a genuine love for animals and a strong commitment

to their well-being and comfort.

📌 Client Care Associate Front Desk Role Mumbai (India)
🏢 Advanced Veterinary Care Foundation (Tata Trusts Small Animal Hospital)
📍 India