Key Deliverables:
Manage retail store operations including SOP adherence and resolution of customer queries/escalations.
Drive postpaid and broadband business through both in-store (walk-in) and field (walkout) sales models.
Handle lead management via the Integrated Lead Management System (ILMS).
Coordinate with planning, marketing, and home delivery teams for network expansion and timely installations.
Monitor performance and ensure governance of a large off-roll sales team (7–12 executives).
Increase market visibility through BTL activities aligned to customer segments.
Strengthen residential and local market relationships to drive broadband rollouts and upsell/cross-sell prospects.
Role Responsibilities:
Foster a customer-first culture with a 'serve to grow' mindset in stores.
Implement effective planning and execution strategies to achieve sales targets.
Ensure compliance in store operations and cash handling processes.
Simplify internal communications and ensure alignment across the sales team.
Maintain high team motivation via regular connects, performance rituals, and recognition.
Build solid relationships with internal functions and external partners including LCOs in smaller towns.