Main Task
Serve Gold Loan from Home customers by handling the end-to-end transactions, while ensuring the customer gets the most optimal service.
Source recent customers through BTL marketing and customer calling
Areas of Responsibility
Ensuring the customer gets the most optimal service and completing the end-to-end GLFH transaction.
Promptly travel to and from the customers home while safely handling the gold in transit
Carry out GLFH transaction while strictly adhering to process and policies.
Maintain high level of customer satisfaction.
Gold appraisal
Generating leads for GLFH
By conducting BTL marketing
Call inactive and other prospective customers.
Responsible for conversion of leads generated
KRA
Adherence of timeliness (fulfilling the appointment within a specified time)
Proper adherence to process and policies to facilitate smooth functioning of GLFH (zero spurious)
Quality of service
Number of leads generated through customer visit/calls and conversion %