The primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agents demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
Responsibilities
The primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agent's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
Qualification / Experience
Graduate
Aggregate scorecard for the last 06 months shouldn't be less than "B Grade"
Should not be on PIP
MS Office and positive Reporting Skills
Excellent Communication and Interpersonal Skills
Teamwork, Discipline, and Time Management
Desired:
Solid Communication
Analytical Skills
Target Oriented
Pressure Handling