Role Description
Responsible to call customer and remind for payment.
Responsible to act as a bridge between field executives and team leaders
Responsible for constantly follow up Arrears payment
Work consistently to rectify billing error
Responsible for Analysis and feedback of unpaid accounts
Follow up for reactivation of inactive accounts.
Key Result Areas:
To contribute towards company's profitability by ensuring 100% collection both in terms of customer and value resulting to a sustained business with desired customer satisfaction.
Education
Should have Graduate or equivalent degree
Work Experience:
Should have minimum of 1 - 6 years of relevant work experience in Retention role (English Voice process)
Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound.
(Voice process)
Should have experience handling MIS or robust experience with MS excel, MS word
Should possess excellent communication and interpersonal skills.
Immediate Joiners or Max 15 days notice period preferred
Language preferred - English & Hindi
Week Off: 6 days working & 1 day rotational week off / Rotational Day