JOB PURPOSE:

We are seeking an outgoing and customer service-oriented relationship executive to join our organization and work with our customers and channel partners. In this role, you will be responsible for handling customers/channel partners escalations, solving the escalations within TAT by coordinating with different concern department also educating them about our Product/services.

RESPONSIBILITIES:
Experience in end-to-end Banking operational procedures
Building relationships and coordinating with internal/external team members.
Handling irate customers in polite way
Dedicatedly handling Inward and outward calls/reports
Ready to go extra mile and work when team/management needs support in accomplishing task.
Act as point of contact for complaints and escalate issues as appropriate.
Collaborate with internal teams (e.g., sales, Technical, finance & senior management) to address customers’ needs.




Must have experience working on Confluence and JIRA and ability in creating product backlogs.
Experience in Risk management, Data Management and Fraud Management is a plus.
Industry knowledge in digital banking/finance and telecom with experience in developing markets.

SKILLS AND ABILITIES:
Ability to perform consistently under ambiguity, changing business requirements by converting that into Recruiting efforts.
High focus on outcomes and ability to stand up to committed deliverables.
Positive communication, interpersonal skills
Effective verbal and written communication skills
Banking Knowledge
Effective interpersonal skills
Effective Negotiation skills
Effective time management skills/Multitasking
Bachelor’s Degree/or MBA
Fluent in Marathi/Hindi/Kannada/English languages
Excel knowledge
Maintenance of reports.
Willingness to take initiatives

📌 Crm Consultant Pune
🏢 The Syndicate Tech
📍 Pune