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Manage and drive collections for unsecured loan portfolios, handling Bucket X, 1, and 2.

Achieve monthly and quarterly collection targets while strictly adhering to SOPs, legal guidelines, and regulatory norms.

Monitor portfolio performance across key parameters such as resolution rate, roll rate, flow rate, and delinquency levels.

Conduct and oversee daily field visits within defined TAT to ensure timely recovery and control non-starter cases.

Identify and escalate potential flow-forward and high-risk accounts to seniors in a timely manner.

Lead, guide, and monitor the field collection team, ensuring productivity, discipline, and target achievement.

Handle critical and complex cases, including customer negotiations and settlement discussions,



to maximise recovery.

Ensure high customer satisfaction by resolving issues promptly and professionally.

Maintain robust relationships with customers and stakeholders to improve repayment behaviour.

Ensure full compliance with audit requirements, internal policies, and regulatory standards.

Key Requirements:

Hands-on experience in Unsecured Loan collections.

Solid exposure to Bucket X, 1 & 2 handling.

Team handling and leadership experience is mandatory.

Positive communication, negotiation, and problem-solving skills.

📌 Collection Manager Surat
🏢 Mantras2Success
📍 Surat