Responsibilities:
Telecalling: Initiate collection efforts through outbound calls to customers with overdue payments.
Customer Interaction: Professionally negotiate repayment terms, understanding customers' financial situations.
Payment Follow-Up: Ensure timely repayments and maintain accurate records.
Collections Targets: Meet individual collection goals set by the team lead or manager.
Customer Assistance: Resolve payment-related queries or concerns.
Compliance: Follow legal and ethical guidelines in collections.
Customer Data Management: Keep customer records updated in the collection system.
Reporting: Update team lead or manager on collection activities.
Team Collaboration: Work with cross-functional teams to improve strategies.
Quality Assurance: Ensure data accuracy and policy compliance.
Requirements
Experience : 0.6- 2years
Solid communication and negotiation skills
Target-driven and result-oriented
Empathetic and customer-focused
Basic computer skills
Graduate
Languages : English And Hindi / Telugu / Tamil / Kannada / Malayalam . (Fluency in any two language is must.)