Lead and mentor team members to deliver results consistently
Own Key Performance Indicators for your team, manage processes to achieve goals and motivate and train your team.
Manage multi-layer squad and their performance through on-the-job coaching and mentoring.
Plan workforce management for optimal coverage, considering unknown operational challenges or sudden changes in staffing or coverage needs.
Create a fun-engaging-inspiring working setting that encourages personal responsibility, mutual support, trust, and respect

Project Management
Strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and effective processes to improve center efficiency and staff performance proactively.
Analyze support metrics and processes while developing more effective techniques and strategies as needed.
Create specific project plans with clear deliverables while managing deadlines and responsibly managing resources and risk.
Investigate low customer satisfaction scores and negative customer feedback, identify the root cause, and create an action plan for current and future resolutions

Execution:




Identify critical insights and provide improvement recommendations to product teams.
Identify barriers to operational excellence and develop recent processes to increase efficiency among the team and the organization.
Participate in hiring drives and onboard eligible candidates.

Stakeholder management:
Collaborate with different cross-functional supervisors and managers
Identify operational issues and help improve processes performance

Who you are and what you bring:
Should be a Graduate - B.E/ B.Tech Graduate.
Should have a minimum of 5 year s of experience in n multi-channeled support environment with a minimum of 2 years as a supervisor managing a minimum of 10 reports
Strong verbal and written communications skills in English is a must
Computer literate (PC skills essential, Mac OS desirable)
General understanding electrical concepts, AC DC circuits, electrical or electronics background would be highly desirable.
Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.

📌 Customer Support Supervisor Bengaluru
🏢 Enphase Energy
📍 Bengaluru