Key Deliverables
Lead and mentor a high-performing customer support team.
Monitor performance metrics and drive improvements.
Collaborate with Product, Tech, and Ops to resolve issues.
Identify trends from feedback to improve support processes.
Role Responsibilities:
Oversee team operations, scheduling, and adherence.
Provide coaching and growth prospects for team members.
Communicate team goals and updates to leadership.
Contribute to knowledge base content and process enhancements.
📌 Customer Support Supervisor, Devices Bengaluru
🏢 Rippling
📍 Bengaluru
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