Job Summary

We are seeking a skilled

CVP (Customer Voice Portal) Developer to design, develop, and maintain

IVR solutions using

Cisco CVP (Customer Voice Portal)

. The ideal candidate should have experience in call flow design, voice application development, integration with backend systems, and telephony protocols

.

Key Responsibilities
Design, develop, and deploy IVR applications using Cisco CVP and related technologies.
Implement call routing, voice recognition, and self-service automation.
Develop and maintain CVP call flows, VXML applications, and Studio scripts.
Integrate CVP solutions with Cisco Unified Contact Center Enterprise (UCCE) or UCCX.
Work with speech recognition (ASR) and text-to-speech (TTS) technologies.
Integrate IVR applications with databases, web services, CRM, and third-party APIs.
Optimize call flows for efficiency, performance, and user experience.
Troubleshoot and resolve CVP-related issues, including call quality and latency.
Work with SIP, VoIP protocols, CTI, and telephony systems.
Stay updated with Cisco CVP advancements, best practices, and emerging IVR technologies.

Qualifications & Skills




Bachelor’s/Master’s degree in Computer Science, Telecommunications, or a related field.
3+ years of experience in IVR development with Cisco CVP.
Proficiency in Java, JavaScript, VXML, VoiceXML, and SSML.
Solid knowledge of Cisco UCCE/UCCX, SIP, RTP, VoIP, and telephony protocols.
Experience with Nuance or Google Speech for ASR/TTS integration.
Familiarity with cloud-based IVR solutions and AI-driven voice automation.
Strong problem-solving, debugging, and analytical skills.

Preferred Experience
Cisco CCNA Collaboration or CCNP Collaboration certification is a plus.
Experience with AI-driven voice bots and NLP-based IVR interactions.
Knowledge of IVR security best practices and compliance standards.

Why Join Us?
Work on advanced Cisco CVP and IVR technologies.
Opportunity to collaborate with top voice application developers and telecom engineers.
Competitive salary, training resources, and growth opportunities prospects.

If you are passionate about

CVP development, IVR solutions, and enhancing customer interactions

, we encourage you to apply

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