Kicks Machine is India's fastest-growing Multi-Brand Sneaker, Streetwear, and Accessories company. Inspired by global street culture, Kicks Machine was established in 2020 with a vision of bringing premium sneakers, streetwear, and accessories together under one roof.
Role Description
This is a full time, in office role for a Customer Success Associate, based in Dehradun. The Customer Success Associate will engage with customers to understand their needs, provide exceptional customer support, and address inquiries effectively. The role will involve solving customer queries on mail, calls, sms and social media.
Qualifications
Strong skills in Customer Engagement, Customer Support, and building Customer Satisfaction
Proven ability to ensure Customer Retention through effective communication and relationship-building
Proficient Analytical Skills to assess customer feedback and drive improvements in service
Excellent interpersonal and problem-solving abilities
Adaptability in a fast-paced setting and enthusiasm for streetwear and sneaker culture
Bachelor's degree or equivalent professional experience preferred