Looking for a Client Service Manager to own the end-to-end relationship with our jeweller clients—from onboarding through ongoing support and renewals. You will be the primary point of contact, ensuring jewellers have a seamless experience with the Brand platform while helping them derive maximum value from our services.
The ideal candidate should possess robust client servicing, relationship management, communication, and coordination skills, with the ability to manage multiple client accounts and collaborate effectively with internal teams.
Key Responsibilities
Manage onboarding of current jeweller clients — coordinate document collection, liaise with the operations and app development teams to keep timelines on track
Serve as the day-to-day point of contact for jewellers via calls and WhatsApp groups, resolving queries promptly
Coordinate and schedule admin dashboard training sessions for newly onboarded jewellers
Track client milestones (document submission, app development progress, go-live, renewal dates) and proactively follow up on pending items
Work with the marketing team to support in-store branding rollouts for clients
Monitor client satisfaction and flag at-risk accounts early; support renewal conversations
Maintain accurate client records and status updates in the project tracker
Escalate technical or product issues to the appropriate internal team and follow through to resolution
Gather client feedback and share insights with the product/tech team to improve the platform
Requirements
1–3 years of experience in client servicing, account management, or customer success (jewellery/retail/fintech industry experience is a plus)
Strong communication skills in English, Hindi, and Marathi
Comfortable managing multiple client relationships simultaneously and staying organized with trackers/spreadsheets
Basic comfort with apps/dashboards; ability to explain easy tech concepts to non-technical clients
Patient, detail-oriented, and proactive — someone who follows up without being chased
Graduate in any discipline; prior experience in the jewellery trade or B2B SaaS onboarding is a bonus