Key Responsibilities of the Customer Service Executive in the Howrah team:
Handle inbound calls from customers, assisting with their inquiries and providing solutions.
Address customer concerns and queries related to products, orders, and services offered by the eCommerce platform.
Maintain high levels of customer satisfaction through explicit, productive, and empathetic communication.
Ensure accurate data entry and timely follow-up on customer requests.
Adhere to company policies, guidelines, and quality standards.
📌 Customer Service Associate Howrah
🏢 Fusion CX
📍 Howrah
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