Respond to customer queries and issues via phone, email, and chat in a timely and skilled manner.
Provide accurate information related to products/services and troubleshoot basic technical or process-related concerns.
Escalate complex issues to the appropriate department and follow up for resolution.
Log all interactions in the CRM system and maintain updated records.
Ensure high levels of customer satisfaction by delivering prompt and empathetic service.
Adhere to internal processes, SOPs, and quality standards.
Support internal teams or departments with helpdesk-related tasks when needed.
📌 Customer Care Executive Mumbai (India)
🏢 Channelplay
📍 India
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