Role & responsibilities Customer Relationship Manager Roles & ResponsibilitiesRoles & Responsibilities
Build and maintain robust relationships with healthcare professionals, hospitals, clinics, and customers.
Promote and sell medical products and services to achieve sales targets.
Identify new business prospects and generate qualified leads.
Understand customer needs and provide appropriate product recommendations.
Conduct product presentations, demonstrations, and training sessions for customers.
Handle customer inquiries, complaints, and service requests promptly and professionally.
Coordinate with internal teams to ensure timely order processing, delivery, and after-sales support.
Monitor market trends, competitor activities, and customer feedback to identify growth prospects.
Prepare sales reports, maintain customer records, and update CRM systems regularly.
Negotiate contracts, pricing, and agreements while ensuring customer satisfaction.




Ensure compliance with company policies and healthcare industry regulations.
Develop long-term customer relationships to improve retention and repeat business.

Preferred candidate profile Key Skills
Customer Relationship Management (CRM)
Medical Sales and Product Knowledge
Sales Strategy and Business Development
Excellent Communication and Interpersonal Skills
Negotiation and Persuasion
Customer Service and Complaint Resolution
Account Management
Lead Generation and Sales Conversion
Presentation and Product Demonstration
Market Research and Competitive Analysis
Time Management and Organization
Problem-Solving and Decision-Making
Team Collaboration and Cross-Functional Coordination
MS Office and CRM Software (e.g., Salesforce, Zoho CRM)
Robust Analytical and Reporting Skills
Target-Oriented and Results-Driven Approach

📌 Customer Care Executive Mumbai
🏢 DR. Joshi's Holistic Healthcare Research Center Private
📍 Mumbai