Key Responsibilities
Handle customer queries via WhatsApp, calls, email, and social media with prompt, qualified responses.
Resolve order, delivery, return, exchange, and refund issues while ensuring high customer satisfaction.
Coordinate with logistics and operations teams to ensure timely issue resolution and order updates.
Maintain accurate records of customer interactions and identify recurring issues to improve the overall customer experience.
About Company: At Misfit Souls, we're not just about toys - we're about shaping the future. Our mission is to empower young minds with science-backed, expertly designed toys that foster early development, creativity, and independent thinking.
We believe in raising leaders, not followers - giving children the tools they need to explore, learn, and grow into confident individuals.
📌 Customer Service Executive In Delhi, Ghaziabad, Noida
🏢 Misfit Souls
📍 Ghaziabad
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