Respond to customer inquiries via phone, email, chat, and social media.
Assist with loyalty program enrollment, account activation, and profile updates.
Resolve reward points, redemption, and promotional offer queries.
Investigate and resolve customer complaints within defined SLAs.
Educate customers about loyalty program advantages and campaigns.
Coordinate with internal teams for timely issue resolution.
Maintain accurate customer interaction records in the CRM system.
Identify recurring issues and recommend process improvements.
Ensure compliance with company policies and data privacy guidelines.