Job Summary To provide professional customer assistance through Voice, Chat, Email, or a blended support process. The role involves resolving customer queries, maintaining service quality standards, and ensuring a positive customer experience.
Key Responsibilities
Handle customer interactions through Voice, Chat, Email, or blended support channels.
Resolve customer inquiries accurately and within defined service timelines.
Maintain professional communication while delivering high-quality customer service.
Record customer interactions and update internal systems accurately.
Follow established processes, quality standards, and company policies.
Meet assigned productivity, quality, and customer satisfaction objectives.
Escalate complex customer concerns to the appropriate team when required.
Eligibility & Requirements
Minimum qualification: 12th Pass or equivalent.
Valuable verbal and written communication skills in English and/or Hindi.
Basic computer proficiency and the ability to work with multiple applications.
Preferred typing speed:
Chat/Email Support: 35 WPM or above
Voice Support: 25 WPM or above
Willingness to work in rotational shifts based on business requirements.
Strong problem-solving ability, customer-focused mindset, and attention to detail.
Pay: ₹15,000.00 - ₹20,000.00 per month
Perks
Health insurance
Life insurance
Provident Fund
Work Location: In person
📌 Customer Support Executive Cse Mumbai
🏢 Career Hotspot u0026 Services
📍 Mumbai
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