Rampwin Technologies is a rapid-growing technology-driven company based in Jaipur, focused on building innovative communication and automation solutions. We empower businesses to streamline customer interactions through scalable platforms and smart integrations.

Job Overview

We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a seamless support experience.

Key Responsibilities
Handle customer queries via chat, email, and calls in a timely and qualified manner
Resolve product or service issues by identifying the root cause and providing effective solutions
Maintain a high level of customer satisfaction and experience
Collaborate with internal teams (tech, product, sales) to resolve complex issues




Document customer interactions and maintain records in CRM systems
Provide product guidance and assist customers in using our platform effectively
Identify recurring issues and suggest improvements

Requirements
2–3 years of experience in customer support or a similar role
Strong communication skills (written and verbal)
Experience with CRM tools and support platforms
Problem-solving mindset with attention to detail
Ability to handle multiple queries and work in a fast-paced setting
Basic technical understanding (APIs, SaaS products is a plus)

Good to Have
Experience in SaaS, tech, or WhatsApp/API-based platforms
Familiarity with ticketing tools like Zohodesk, Freshdesk, etc.

📌 Customer Support Executive Jaipur
🏢 Rampwin Technologies
📍 Jaipur