ob Responsibilities
Handle inbound and outbound customer calls.
Resolve customer queries professionally and efficiently.
Provide accurate information about products and services.
Maintain customer records and update CRM/system.
Escalate unresolved issues to the concerned team.
Ensure high customer satisfaction and meet quality standards.
Eligibility
Any Graduate (Freshers & Experienced).
Hindi communication is mandatory.
Positive communication skills in English.
Basic computer knowledge.
Customer-focused attitude with positive problem-solving skills.
Willing to work in rotational shifts (if applicable).
Key Skills
Fluent Hindi (Mandatory)
English Communication
Customer Service
Voice Process
MS Office / Basic Computer Skills
CRM Knowledge (Preferred)
Problem Solving
Active Listening
📌 Customer Support Executive Chennai
🏢 SummitWorks Technologies
📍 Chennai
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