We are looking for a proactive, enthusiastic, and customer-focused Customer Relationship Executive (CRE) who can effectively communicate with clients, generate business opportunities, maintain customer relationships, and coordinate with internal teams. The role requires excellent communication skills, disciplined follow-ups, and a customer-first approach.
A. Customer Relationship Management
Handle inbound and outbound customer calls professionally.
Build and maintain solid relationships with existing and prospective clients.
Understand customer requirements and recommend appropriate services.
Resolve customer queries and ensure a positive customer experience.
Maintain regular follow-ups until closure.
B. Lead Generation & Business Development
Contact new prospects through calls, WhatsApp, email, and social media.
Generate qualified business leads.
Schedule meetings or online demonstrations for the sales team.
Follow up on website, Facebook, Instagram, Google Business Profile, and referral inquiries.
Collect referrals from satisfied customers.
C.
Sales Coordination
Coordinate with the technical and sales teams for proposals and quotations.
Ensure timely sharing of company profiles, portfolios, and service information.
Track customer progress from inquiry to project completion.
Assist in converting prospects into paying customers.
D. CRM & Data Management
Maintain accurate customer records in the CRM or Excel.
Update lead status after every interaction.
Record customer discussions, follow-up dates, and action points.
Ensure all customer information is organized and up to date.
E. Communication
Respond promptly to calls, WhatsApp messages, emails, and online inquiries.
Maintain qualified and courteous communication at all times.
Prepare daily activity reports and submit them before the end of the workday.