Job Purpose To deliver exceptional support to internal and external customers via live chat platforms:
Engage with customers through live chat to understand and resolve their banking needs.
Deliver prompt and effective support to enhance customer satisfaction and loyalty.
Troubleshoot and resolve queries efficiently over chat.
Ensure timely follow-up on unresolved chat issues.
Migrate the customers to digital channels
Clarify and explain procedures and products over the telephone.
Identify sales opportunities during chat interactions to meet financial targets.
Collaborate with internal teams for seamless support handoffs and feedback loops.
Knowledge, Skills and Experience
University graduate (preferably with some background in finance, banking, or mathematics).
1–3 years of experience in customer support or chat support roles.
Solid customer focus with empathy and patience.
Computer literacy and quick typing skills are essential.
Proficiency in English and Urdu/Hindi (verbal and written).
Robust communication and interpersonal skills.
Ability to multitask and manage time effectively in a rapid-paced chat workplace.
📌 Customer Service Officer Client Experience And Conduct Customer Service Bengaluru
🏢 Mashreq Bank
📍 Bengaluru
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