At Multrix, we’re not just a BPO—we’re a people-powered CX engine helping startups and enterprises deliver outstanding customer experiences. We blend smart processes, trained talent, and next-gen technology to support businesses across industries. Whether it's resolving queries or building brand loyalty, we bring human-first support to the digital age.
If you’re passionate about helping people, love problem-solving, and are looking for a career that grows with you Multrix is the place to be.
Job Responsibilities
As a Customer Support Associate (Non-Voice), you will:
Handle customer queries via email and chat promptly and professionally.
Provide accurate information, resolve issues, and ensure customer satisfaction.
Maintain detailed records of interactions using CRM tools.
Collaborate with internal teams to escalate and resolve complex issues.
Meet performance metrics around response time,
quality, and resolution.
Continuously update yourself with product knowledge and process changes.
Qualifications
Minimum Graduate in any discipline
Previous experience in email/chat support preferred
Excellent written communication skills
Valuable typing speed and strong attention to detail
Ability to work in rotational shifts
Comfortable with Work from Office (no remote/hybrid)
Additional Details
Location: Indore
Shift: Rotational (including weekends, with weekly offs)
Joining: Immediate or as early as possible
Salary: Competitive, based on experience
Benefits and Perks
Work Life Balance
A excellent place to work culture
Employee mediclaimhealth insuramce advantages
📌 Email & Chat Support Associate Indore (India)
🏢 Multrix
📍 India
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