To Lead and Manage DC facilities, operations & maintain 100% uptime.
To lead team of shift engineers on day-to-day basis
Risk management and mitigation, corrective and preventative maintenance of critical infrastructure ensuring infrastructure is Up and Running 24x7
Infrastructure related state of art tech / practices that creates competitive differentiators
DC related Asset and inventory management, security incident management
Create and maintain metrics on all aspects of our DC and utilizing those metrics to drive positive changes.
Establish performance benchmarks, conduct analysis, and identify improvement areas and respond to contingency situations
Assisting in implementing service methodologies including incident management, problem management, change management, capacity management and reporting.
Review AMC & SLA Compliance, improving the operational procedures to ensure quality service delivery and customer SLAs.
Procurement for DC Operations related materials and budget management for the assigned locations




Adopting predictive maintenance practice, Automation in datacentre operation and adherence to datacentre process management.
Lead first level of escalation point for all customers
Customer communications in leading Weekly, monthly review calls and tracking all related points
Primary level design validation and providing correct technical inputs
Coordination with multiple partners for FAT, SAT, IST tests
Implementation of best practices in data center operations
Shutdown activity planning with exact MOP, EOP, roll back planning etc
Leading team of FMS contract for all services
Validation of monthly consumption reports, billing for customers
Working knowledge on service now software for Ticket handling, problem & incident management
Able to face internal/external audits for site including (but not limited to) ISO50001, ISO20000/ISO 27000, PCI DSS, SOC, OHSAS, availability and reliability audits

📌 Dc Operations Navi Mumbai (India)
🏢 Sify
📍 India