Roles and Responsibilities
Respond to user problems and questions regarding functionality, operations, input/output, and general operating procedures for applications
Troubleshoot system related problems; coordinate with relevant System Administrators regarding user support and problem resolution
Produces and maintains a variety of reports and/or queries as required and/or requested
Provide internal and external client support to our tools and applications
Installation, configuration and patching of internal tools with support from our engineering department
Analyze, develop and maintain documentation including FAQs, Knowledge Base articles, troubleshooting guides and Standard Operating Procedure (SOP)
Configuration management including allocation of VMs, storage, memory, etc. to environments
Troubleshoot to resolution performance and stability issues within live settings

Desired Candidate Profile




BS in Computer Science or equivalent is preferred
Administrative experience supporting Relativity
Administrative experience supporting Nuix
3 or more years of experience supporting .NET Applications preferred
Excellent communication and interpersonal skills
Prior Scripting experience a plus using PowerShell or Python
Working knowledge of SQL Server, SQL Server Management Studio, and Microsoft development tools, etc.
Ability to read source code, log files, and correlate errors reported in logs with source code
Ability to profile and monitor network, disk, SQL Server and other infrastructure components
Willingness to work versatile schedule to help support the demands of our eDiscovery business
Readiness to work across partial US hours during training

📌 E Discovery Application Support Engineer Mumbai
🏢 Augusta Infotech
📍 Mumbai