Executive-Client Success is the face of our organization, dedicated to ensuring exceptional customer experience. They work closely with clients, embodying a customer-first approach and representing their needs internally. Proactive, responsive, and adept at building strong relationships, they aim to become product champions and domain experts in HR-Tech.
Job Responsibility The responsibilities are as below but are not limited to:
Software Implementation Skilled who excels in a client-facing and leadership position and to ensure that the activities are performed in a timely, high-quality manner.
Own the client relationship from the point of sale through the end-to-end implementation process.
Spearheading End-to-end Solution implementation with client using Agile Methodology including User Acceptance Testing (UAT).
Creation of solution document, Change Request document& Integration document.
Shall be involved in Product Training to different stakeholders.
Managing and personally delivering the services required to meet implementation goals at a high level of quality.
Managing customer relationships; ensuring adoption of the platform and upsell recent modules & grow the partnership with the client
Desired Skills
0 – 1 Year of Experience
Excellent Communication (Both Written and oral)
Go getter attitude
Willing to travel extensively
Market orientated, passionate, self-disciplined and driven to succeed.
A commercial mind-set and able to work independently
Comfortable in start-up culture, fast-paced and energetic workplace that may require extending beyond work hours or meeting customers indifferent time zones.