Manage the daily operations of the Front Office department.
Ensure smooth guest check-in, check-out, and reservation procedures.
Maintain high standards of guest service and resolve guest complaints promptly.
Supervise, train, and motivate front office staff.
Prepare duty rosters, leave schedules, and manpower planning.
Monitor room availability, occupancy, and room status coordination with Housekeeping.
Coordinate with Sales, Housekeeping, Engineering, F&B;, and Accounts for seamless operations.
Ensure accurate billing, cashiering, and daily revenue reconciliation.
Monitor online guest reviews and work towards improving guest satisfaction scores.
Ensure adherence to hotel SOPs, grooming standards, and service standards.
Handle VIP arrivals, group check-ins, and special guest requests.
Monitor front office expenses and control departmental costs.
Conduct regular team briefings and performance evaluations.
Ensure compliance with hotel policies, statutory requirements, and safety procedures.
Prepare daily, weekly, and monthly operational reports.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Front Office Manager Hotel Industry Exp Only Bhubaneswar
🏢 HOTEL PAL HEIGHTS, JAYDEV BIHAR,BHUBANESWAR
📍 Bhubaneswar